Refund policy
RETURN AND REFUND POLICY
MADE TO ORDER PRODUCTS
Every Nine Centered Designs product is created specifically after an order is placed. Because our products are made to order, we do not accept returns or exchanges for incorrect sizing, color selection or a change of mind.
Please review the product description and size chart carefully before placing your order. Contact us at angie@ninecentereddesigns.com if you need help choosing a size before ordering.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives. If your item is damaged, defective, misprinted or different from what you ordered, contact us within 30 calendar days after delivery so we can make it right.
Email angie@ninecentereddesigns.com with:
• Your name and order number
• A description of the problem
• Clear photographs showing the item and the issue
We will review your request and respond within 5 business days. If your claim is approved, we will offer a replacement at no additional cost or issue a refund to your original payment method.
Please do not mail an item back unless we provide return instructions. If a return is required because an item is damaged, defective, misprinted or incorrect, Nine Centered Designs will provide instructions and cover the return shipping cost.
CANCELLATIONS
Because orders may enter production shortly after they are placed, cancellations are not guaranteed. Contact us at angie@ninecentereddesigns.com as soon as possible if you need to request a cancellation. Once production has begun, the order cannot be canceled or changed.
SALE ITEMS AND GIFT CARDS
Sale items and gift cards are final sale. If a sale item arrives damaged, defective, misprinted or incorrect, the protections described above still apply.
REFUNDS
We will notify you when a refund has been approved. Approved refunds will be issued to the original payment method within 10 business days.
Your bank or credit card company may need additional time to process and post the refund. If more than 15 business days have passed since your refund was approved, contact us at angie@ninecentereddesigns.com.
QUESTIONS
For questions about an order, return request or refund, contact: