Shipping policy
SHIPPING POLICY
WHERE WE SHIP
Nine Centered Designs currently ships within the United States.
PRODUCTION TIME
Every product is made after an order is placed. Most orders require 2 to 7 business days for production before shipping. Certain products, including embroidered items and specialty apparel, may require up to 10 business days.
Production times may be longer during holidays, product launches or periods of unusually high demand.
ESTIMATED DELIVERY TIME
After production is complete, standard shipping generally takes 3 to 10 business days.
Most orders are expected to arrive within 5 to 20 business days after the purchase date. Business days do not include weekends or federal holidays.
Delivery dates are estimates and cannot be guaranteed. Carrier delays, severe weather, holidays and other circumstances outside our control may affect delivery.
SHIPPING COSTS
Shipping costs are calculated and displayed at checkout before payment is completed.
TRACKING
You will receive a shipping confirmation email with tracking information when your order ships. Tracking information may take up to 48 hours to update after the carrier receives the package.
SEPARATE SHIPMENTS
Items in the same order may be produced by different fulfillment partners. As a result, products may arrive in separate packages and on different dates. You will receive tracking information for each shipment when available.
ADDRESS CHANGES
Please review your shipping address carefully before submitting your order.
If you notice an error, contact angie@ninecentereddesigns.com as soon as possible. Address changes cannot be guaranteed after an order enters production or ships.
Nine Centered Designs is not responsible for packages delivered to an incorrect address provided by the customer. Additional production or shipping charges may apply if an order must be replaced or shipped again because the address was entered incorrectly.
DELAYED OR LOST PACKAGES
If your tracking information has not updated for 7 business days or your package has not arrived within the estimated delivery period, contact angie@ninecentereddesigns.com with your name and order number.
We will review the tracking information and work with the fulfillment provider or shipping carrier to determine the next step.
PACKAGES MARKED DELIVERED
If tracking shows that your package was delivered but you cannot locate it, please check with members of your household, nearby neighbors and the shipping carrier.
If the package still cannot be located, contact angie@ninecentereddesigns.com within 7 calendar days of the recorded delivery date.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If an item arrives damaged, defective, misprinted or incorrect, contact us within 30 calendar days after delivery. Please review our Return and Refund Policy for instructions.
QUESTIONS
For shipping questions, contact: